orders placed on perfectwhitetee.com are processed monday-friday 8am to 3pm PST (excluding major holidays). please note we do have a 1-2 day processing time pending payment authorization, verification and time of the year. High holiday time may have a longer processing time. packages are shipped and delivered within 2-4 business days depending on service selected.
we offer free shipping on domestic orders over $200. unfortunately, at this time, we do not cover shipping on international orders.
shipping rates will vary depending on shipping location. below are estimates but are subject to change:
domestic ground shipping: $10 - $15
domestic express shipping: $15 - $30
perfectwhitetee ships to all 50 states, offering both a Standard and Express service.
*please note we do not ship to p.o boxes
an item is considered lost if it is never reported as delivered. you may file a claim if it's well past the expected delivery date, or if your order is stuck in a shipping state other than "delivered"
claims are considered "lost" after 7 days without a tracking status update (20 for international) and must be filed no later than 30 days from the last update.
if your package arrives damaged, unusable, or otherwise in an unacceptable condition, for example, the box is wet, torn, etc. you may file a claim immediately. please remember to include pictures of the item(s) and packaging. damaged claims must be filed within 15 days from the date it was marked delivered.