need to make a return or exchange?
please initiate your request using this link:
perfect returns
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questions on our return & exchange policy:
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how long do I have to make my return or exchange?
we accept returns & exchanges within 45 days of the ship date on most purchases. please note, shipping fees from the original order are not refundable unless you received a damaged or incorrect item.
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what is redo?
selecting redoĀ unlimitedĀ returns & exchanges for $1.98 at checkoutĀ allows unlimited returns and exchanges for each order. this is a perfect way to get a discounted rate for return/exchanges in case you find your itemĀ is notĀ quite perfect. you can unselect this service in your cart. this option can not be refunded.
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if I don't select redo is my return or exchange free?
unfortunately we do not cover shipping for any return or exchange. typical charges we see range from $8 -$14.
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what is returnable and what is final sale?
merchandise that is unworn, unwashed, in their original condition and with all tags attached. please includeĀ the original order packing slip in your return package, if possible.Ā final sale items are marked āfinal saleā on each product page, email or checkout. final sale items cannot be returned or exchanged.
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how soon will I get my refund?
once we receive your return in our warehouse, allow 7-10 business days for the return to be processed and refunded. refunds normally take 3-5 days to post back to your account. weāll send you an email when our team has processed your refund, so you know itās on the way.
please only send returns using our pre-paid return labels/ qr code so that we can track your stuff. as much as weād want to, our system cannot refund a lost return that was sent using a method other than our return labels.
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what is excluded on discounts?Ā
as of right now, denim, accessories & stickersĀ are excluded from all discounts.Ā Ā
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do we offer international returns?
we currently do not offer international returns.Ā
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perfectwhiteteeĀ reserves the right to refuse returns that show signs of wear or do not meet the above criteria.Ā
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any additional question please reach out here:
call us: (877) 971-0852
email us:Ā perfect@perfectwhitetee.com
updated 10.31.24