Shipping Insurance

perfectwhitetee now offers Route shipping insurance. 

When you purchase Route at checkout, you can file a claim for lost, stolen or damaged packages. Route will either reorder your product for you or will refund the actual cost you paid for your item(s), excluding taxes and shipping.

If you choose to not purchase Route insurance, perfectwhitetee is not responsible for lost, stolen, or damaged packages. 

To file a claim, please contact Route directly.  

How do I file a claim for my lost, stolen or damaged order?

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/ .

Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.

By purchasing shipping insurance with Route, you can complete a claim right away. Claims are typically processed within 24 hours.

Lost Package

An item is considered lost if it is never reported as delivered. You may file a claim if it's well past the expected delivery date, or if your order is stuck in a shipping state other than "delivered"

Claims are considered "lost" after 7 days without a tracking status update (20 for international) and must be filed no later than 30 days from the last update.

Damaged Package

If your package arrives damaged, unusable, or otherwise in an unacceptable condition, for example, the box is wet, torn, etc. you may file a claim immediately. Please remember to include pictures of the item(s) and packaging. Damaged claims must be filed within 15 days from the date it was marked delivered. 

Stolen Package

Route considers packages marked "delivered" (and not received) as stolen. We ask that you wait 5 days from the day the package was marked delivered; it is common for packages to be scanned as delivered and not show up for a few days. Stolen claims must be filed within 15 days from the date it was marked delivered.